Refund policy

We are confident you will be happy with your purchase from Happy Gifts.  If your custom piece arrives defective, please contact customer service at hey@happygifts.ca or send a WhatsApp message to +1 (647) 649 9385. We will be happy to replace the item for you.

We have a 30-day return policy, which means you have 30 days after receiving your non-custom item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at hey@happygifts.ca. Please note that returns will need to be sent to the following address:

Happy Gifts
586 Gordon Baker Road
North York, ON M2H 3B4
Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at hey@happygifts.ca

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned - custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hey@happygifts.ca